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Kezia Scales, PhD (she/her/hers)

Vice President of Research & Evaluation
PHI
New York City, New York, United States

Kezia Scales, PhD, is the Vice President of Research & Evaluation for PHI, a national research, advocacy, and workforce innovations organization committed to promoting quality direct care jobs as the foundation of quality long-term care for older adults and people with disabilities. In her role, Dr. Scales leads PHI’s strategy for building the evidence base on state and national policies and workforce interventions that improve direct care jobs, elevate this essential workforce, and strengthen care processes and outcomes.

Dr. Scales has been studying and advocating for person-centered, high-quality long-term care with a focus on direct care workers for nearly 15 years, is published in a range of academic journals, and regularly disseminates research findings, policy recommendations, and best practices to diverse audiences through conferences, webinars, invited testimony, media outlets, and more. Dr. Scales currently serves on the national RAISE Family Caregiving Advisory Council, the World Health Organization’s Technical Advisory Group on Integrating the Health and Care Workforce, and the Center for Excellence in Assisted Living (CEAL@UNC) Advisory Board; co-leads the Advancing Workforce Analysis and Research for Dementia (AWARD) Network; and co-chairs the Workforce Committee of the national Moving Forward Nursing Home Quality Coalition, among other roles.

Dr. Scales holds a PhD in Sociology from the University of Nottingham and an MS in Comparative Social Policy from the University of Oxford (England). Prior to joining PHI in 2017, Dr. Scales completed postdoctoral fellowships at the Center for the Study of Aging and Human Development and the School of Nursing at Duke University and at the Sheps Center for Health Services Research at the University of North Carolina-Chapel Hill. She is based in Durham, NC.

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